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Customer Service

Customer Service is of utmost concern to us here at ReSashay
Simply let us know how we can help

Contact US!

Please feel free to call, write or send an email.

Email: info@resashay.com
Phone: 301 761-1011 or 800 900-DANCE
Phone Hours: Monday through Friday, 9am - 5pm EST.

Mailing Address:
ReSashay Square Dance, LLC
14833 Native Dancer Rd.
N. Potomac, MD 20878
USA

Our Customer Family

ReSashay Square Dance has happy customers all across the United States, including Alaska, Hawaii and Puerto Rico, and across the globe! Take a little peek! We promise to provide you with the same great service and products our current customers already enjoy. Welcome to our customer family.

Our U.S. Customer Family!

Our International Customer Family!

ReSashay U.S. Customers ReSashay U.S. Customers

Shipping

Orders are processed and shipped Monday through Friday. We do not ship on Saturdays. ReSashay ships most US orders via USPS mail (priority, first class or parcel post). Orders which include petticoats and/or require a larger shipping box are typically shipped USPS parcel post, but may be shipped UPS or FedEx. Orders consisting of consignment merchandise only are usually shipped in 1 business day. If you require expedited shipping or must have your order in hand by a certain date, please let us know during checkout. We will provide you with a quote and request approval for any additional shipping charges that might be required to meet your time frame.

If your order contains new merchandise, please note the following extended shipping time frames:

  • Orders which include New Malco Modes brand apparel usually ship in 10 days. Selected sizes and colors ship in 1 day.
  • Orders which include special order Square Up Fashions brand apparel usually ships in 4 weeks.
  • Orders which include Sam's Manufacturing apparel usually ship in 13 weeks. Selected sizes and colors ship in 10 days.
  • Orders which include Fun and Fancy Originals custom made apparel usually ships in 4 weeks.


ReSashay ships internationally!  Place the item(s) you wish to purchase in the shopping cart and complete the purchase and payment process. Select International Shipping. No shipping charges are calculated during order checkout because shipping charges vary greatly. ReSashay will send an email with the shipping costs and options for your order. Watch your in-box for the email and check your spam folder. Email us if you don't receive the shipping quote within 12 hours. We require your approval for the shipping charges and confirmation of the mailing address before we ship international orders. We charge actual shipping costs plus a $3.00 handling fee. You can cancel the order if the shipping charges are more than you expected. Any and all import taxes, duties and fees assessed when your package arrives in country are the responsibility of the customer. Check with your local authorities regarding your country's import regulations.

Returns

Should any item fail to meet your expectations, simply return it within 15 days in it's original condition and we will gladly refund your merchandise price (shipping charges and rush fees are not refundable). Shoe boxes and other such packaging must be in original condition (do not use shoe boxes as shipping boxes for mailing your return).  Return costs are the responsibility of the customer. We do pay for return shipping on defective items or items packed in error. Include a note with your name, address, phone number and e-mail address. Let us know you've sent a return. Write clearly so that we can successfully contact you. If you are concerned about your package arriving before the 15 day deadline, give us a call or send an e-mail. We regret that we cannot accept "bill recipient" packages.  Return the note with the merchandise any way that is convenient to:

ReSashay Square Dance, LLC
Attn: Returns Department
14833 Native Dancer Rd.
North Potomac, MD 20878

PETTIPANTS/BOYSHORTS: For health reasons, pettipants and boyshorts cannot be returned or exchanged for any reason after the package has been opened!  Please call or email if you have any questions or concerns regarding sizing before submitting your purchase!

RUSH FEES: Rush fees are a service fee charged for rushing your order, and pushing it to the front of the production line, ahead of all other pending orders.  Rush fees are not refundable should you return the product for which you paid the rush fee.  



ReSashay Square Dance, Inc is a BBB Accredited Business


Click the seal to view ReSashay's Better Business Bureau reliability report.

Sales Tax

All purchases billed to Maryland addresses are charged Maryland state sales tax.

Payment

ReSashay accepts Visa, Mastercard and Discover through their secure shopping cart or via PayPal.  If you pay by Visa, Mastercard or Discover, your credit card is simply pre-authorized during the checkout process.  The actual charge against your card is not made until your order ships.  If you pay via paypal, the payment is not claimed until the order ships.

Sales and Pricing Strategy

When merchandise is initially made available for sale, it is listed as a new arrival.  The merchandise listed as "new arrivals" will change weekly, and sometimes even more frequently.  ReSashay periodically places inventory on sale as well.  Check the "on sale" category listing for sale items. 

Product Quality Categorization

All products available for sale via ReSashay include in their description the word "Consignment" or "New".  This tells you if the item is previously owned or brand new from the manufacturer.  Additionally, each item consigned with ReSashay is evaluated to determine it's suitability for sale online.  Items which make the initial cut and are placed online for sale fall into one of the 4 quality categories:

  • New - New from manufacturer.
  • Like New - Shows no signs of use, essentially new without the box. 
  • Excellent - Shows faint signs of dance use, nearly new
  • Very Good - Shows some signs of dance use, no rips, no tears, no fading
  • Good - Shows obvious signs of dance use, possibly including minor repairs, and/or light fading from laundering

Please read the complete product description and look for these details and other helpful comments regarding an item. Depending on your monitor, you may need to scroll down the page to find this information.

Note: Skirts, Outfits and Dresses are pictured with a petticoat to demonstrate the fullness of the garment.  The price of the skirt, outfit or dress does not include the petticoat.  Petticoats are sold separately. 

Garment Measurements

ReSashay provides garment measurements for your use in determining if a given item will fit.  Please understand that these are estimates and human error occurs from time to time.  If the specified measurements don't seem right, please let us know so we can confirm the measurements for you.   

Be sure to consider your hip measurements in deciding if a skirt with an elastic waist band will fit.  You will want to pull the skirt up over your hips to put it on!

Donations to Square Dance Organizations

The proceeds from the purchase of selected merchandise are donated to benefit square dancing.  Those items have a SKU number that is 23 characters long and contains the letter P in it.  Additionally, the detailed information for the item will let you know it's a donation. The purchase of such an item allows you to support recycling and the future of square dancing.   

For the Square Dancer:
  • This unique consignment shop lets you conveniently and easily shop for one of a kind square dance outfits and accessories at unbeatable prices. You can even shop in your PJ's!
  • You will also find wardrobe basics and accessories needed to complete your square dancing ensemble.
  • No more driving long distances to the only square dance shop in town or waiting for the next big convention to shop.

For the Square Dance Consignor:
  • Consign with confidence, knowing that your lovingly danced in square dance apparel will find a new home with another square dancer who will enjoy those items as you did. 
  • Reach the vast internet market by consigning online with ReSashay, a shop experienced in online retailing and marketing.
  • Your consignments are sold online via the ReSashay store or via ReSashay's presence on eBay.
  • Payment is mailed to you monthly.  If you wish, you can support your favorite square dance club or organization; ReSashay can mail your proceeds directly to the square dance organization of your choice in your name.
Additional Questions or need further information?
(800) 900-DANC 
Online 24 hours a day, 7 days a week
Phone hours: 9am - 5pm EST, Monday through Friday
Copyright © ReSashay Square Dance, LLC, North Potomac, MD, U.S.A
info@resashay.com